Terms of service

Terms of Service

Welcome to Sunverse Magic. By accessing our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Overview

This website is operated by Sunverse Magic. Throughout the site, the terms “we”, “us”, and “our” refer to Sunverse Magic.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.

If you do not agree with these terms, please do not use our website or place an order.

2. Products & Availability

Sunverse Magic offers curated products across lifestyle, beauty, kids, home, gadgets, personal care, and everyday-use categories.

We try our best to display product details, images, prices, and descriptions accurately. However, slight differences in color, size, packaging, or appearance may occur due to screen settings, lighting, product batches, or supplier updates.

Product availability may change without prior notice. We reserve the right to limit product quantities, discontinue products, or update product information at any time.

3. Pricing & Payments

All prices listed on our website are in Indian Rupees unless stated otherwise.

We reserve the right to update prices, discounts, offers, and payment options at any time without prior notice.

We may offer discounts for online/prepaid payments. Any such discount will be visible at checkout or mentioned clearly on the website.

By placing an order, you confirm that the payment details provided are valid and that you are authorized to use the selected payment method.

4. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or any other available communication method.

Order confirmation does not guarantee final acceptance. We reserve the right to cancel or refuse any order in cases such as:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment failure

  • Suspicious or fraudulent order activity

  • Incomplete or incorrect customer details

  • Delivery not serviceable at the provided address

If your prepaid order is cancelled from our side, the eligible amount will be refunded to your original payment method or preferred eligible method.

5. Shipping & Delivery

We offer shipping across serviceable locations in India.

Delivery timelines may vary depending on your location, courier availability, product availability, and external factors such as weather, strikes, holidays, courier delays, or government restrictions.

While we try to deliver orders on time, delays may sometimes occur. Sunverse Magic is not responsible for delays caused by courier partners or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address and contact number. We are not responsible for failed delivery due to incorrect address, unavailable customer, or unreachable phone number.

6. Cancellations

Orders can be cancelled only before they are shipped.

Once an order has been shipped, cancellation may not be possible. If you want to request cancellation, contact us as soon as possible with your order number.

We reserve the right to cancel any order if necessary due to product unavailability, payment issues, suspicious activity, or operational reasons.

7. Returns, Refunds & Replacements

Our Return & Refund Policy explains when a refund or replacement may be applicable.

We do not accept returns or exchanges for change of mind, personal preference, product no longer needed, or after a product has been delivered in good condition.

Refunds or replacements may only be considered if the product received is damaged, defective, incorrect, or missing a major item from the package, subject to our Return & Refund Policy.

Customers must contact us within 24 hours of delivery with clear photos/videos and order details for review.

Please read our Return & Refund Policy before placing an order.

8. Product Use & Safety

Customers are responsible for reading product descriptions, instructions, warnings, and usage guidelines before using any product.

Products must be used only for their intended purpose. Sunverse Magic is not responsible for damage, injury, loss, or dissatisfaction caused by misuse, improper handling, failure to follow instructions, or unauthorized modifications.

For products used by children, babies, or for personal care, adult supervision and careful use are required.

9. Accuracy of Information

We try to keep all website information accurate and updated. However, errors may occasionally occur in product details, pricing, images, availability, or descriptions.

We reserve the right to correct errors, update information, cancel orders, or refuse orders if any information on the website is inaccurate or incomplete.

10. Customer Responsibilities

By using our website or placing an order, you agree to:

  • Provide accurate name, contact number, email, and delivery address

  • Use the website only for lawful purposes

  • Not misuse, copy, hack, damage, or interfere with the website

  • Not place fraudulent, fake, or unauthorized orders

  • Check product details carefully before purchasing

  • Respond to courier calls or delivery communication when required

11. Intellectual Property

All website content, including logos, images, text, graphics, banners, product content, and brand elements, belongs to Sunverse Magic or is used with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, Shopify apps, analytics tools, and other service providers.

These third-party services may have their own terms and privacy policies. Sunverse Magic is not responsible for the actions, errors, delays, or policies of third-party service providers.

13. Limitation of Liability

Sunverse Magic is not liable for any direct, indirect, incidental, or consequential loss arising from:

  • Use or misuse of products

  • Delivery delays

  • Incorrect customer information

  • Website errors or downtime

  • Third-party service issues

  • Customer failure to follow product instructions

  • Unauthorized use of your account or payment method

Our maximum liability, where legally applicable, shall be limited to the amount paid by you for the specific product involved in the claim.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you agree that we may collect and use your information as described in our Privacy Policy for order processing, delivery, customer support, communication, and service improvement.

15. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

The updated version will be posted on this page. Continued use of our website after changes are posted means you accept the revised terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in India.

17. Contact Information

For any questions, complaints, order issues, or support requests, contact us at:

Email: help.sunverse@gmail.com
WhatsApp: +91 7027238230

Please include your order number and issue details so we can assist you faster.