Shipping Policy

At Sunverse Magic, we aim to deliver your orders safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Shipping Locations

We currently ship across serviceable locations in India.

Delivery availability may depend on your pin code, courier partner coverage, and product availability.

Shipping Charges

We offer Free Shipping on all orders.

Customers may also receive ₹100 off on online/prepaid payments, if the offer is active and shown at checkout.

Order Processing Time

Once your order is placed, it usually takes 1–3 working days to process and dispatch.

Orders are processed on working days only. Orders placed on Sundays, public holidays, or during high-demand periods may take slightly longer to process.

Estimated Delivery Time

After dispatch, orders are usually delivered within:

5–10 working days

Delivery time may vary depending on your location, courier service availability, weather conditions, holidays, or unexpected delays.

Remote areas may take longer than usual.

Order Tracking

Once your order is shipped, you may receive tracking details through SMS, email, WhatsApp, or any available communication method.

You can use the tracking details to check the status of your order.

Delivery Attempts

Our courier partner may attempt delivery multiple times. Please make sure your phone number is active and your address is complete and accurate.

If delivery fails due to incorrect address, unavailable customer, unreachable phone number, or refusal to accept the order, Sunverse Magic will not be responsible for the failed delivery.

Additional shipping charges may apply for re-dispatch, if applicable.

Cash on Delivery Orders

For Cash on Delivery orders, please keep the exact amount ready at the time of delivery.

Repeated refusal of COD orders may lead to cancellation of future COD availability.

Delayed Delivery

While we try our best to deliver orders within the estimated timeline, delays may happen due to courier issues, weather, strikes, holidays, high order volume, or other circumstances beyond our control.

Sunverse Magic is not responsible for delays caused by courier partners or external factors, but we will help you track and resolve the issue wherever possible.

Damaged or Incorrect Package

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 24 hours of delivery with:

• Your order number

• Clear photos or videos of the product

• Photos of the outer packaging

• A short explanation of the issue

Requests made after 24 hours of delivery may not be accepted.

Contact Us

For shipping, delivery, or order-related support, contact us at:

Email: help.sunverse@gmail.com
WhatsApp: +91 7027238230

Please include your order number so we can assist you faster.