Refund policy

Return & Refund Policy

At Sunverse Magic, we carefully check and pack every order before dispatch. Since we deal with curated lifestyle and personal-use products, we currently do not accept returns or exchanges for change of mind, personal preference, size expectation, or after the product has been delivered in good condition.

No Return Policy

Once an order is delivered successfully, it cannot be returned unless the product received is damaged, defective, incorrect, or missing any major item from the package.

Please read the product description, images, specifications, and usage details carefully before placing your order.

Refunds & Replacements

Refunds or replacements are only applicable in the following cases:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • A major item from your order is missing.

To request support, you must contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos or videos of the product issue

  • Photos of the outer packaging

  • A short explanation of the issue

Requests made after 24 hours of delivery may not be accepted.

Items Not Eligible for Return or Refund

We do not accept returns or refunds for:

  • Change of mind after delivery

  • Product no longer needed

  • Personal dislike after receiving the product

  • Minor color differences due to screen display settings

  • Damage caused by misuse, mishandling, or improper care

  • Products used, opened, or damaged after delivery

  • Incorrect address or failed delivery due to customer error

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been shipped, cancellation is not possible.

Refund Processing

If your refund request is approved, the refund will be processed to your original payment method or preferred eligible method within 5–7 working days.

For Cash on Delivery orders, refund processing may require bank or UPI details.

Contact Us

For any return, refund, replacement, or order-related issue, please contact us at:

Email: help.sunverse@gmail.com
WhatsApp: +91 7027238230

Please include your order number, clear photos or videos of the issue, and photos of the outer packaging so we can review your request faster.